FAQ

SHIPPING, ORDERS, PAYMENTS, & OTHERS


I HAVE PLACED AN ORDER, HOW LONG WILL IT TAKE TO ARRIVE? 


Regular Shipping 


United States / Canada : 7-15 Days
United Kingdom - 5-10 Days
Australia / France - 6-12 Days
Italy -  7-15 Days



Express Shipping

United Kingdom - 3-9 Days
United States - 5-12 Days
Canada / Italy / Germany - 5-10 Days
France - 4-11 Days
Spain - 3-7 Days


Economy Shipping

Rest of the World - 30-60 Days


If you haven't received a shipping confirmation email with your tracking info within 3 days then feel free to get in touch.


I MESSED UP MY DELIVERY ADDRESS, WHAT DO I DO?


Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you. Please note that we have a 2-hour Change of Order Policy.


I ORDERED MULTIPLE ITEMS, WHY HAVE I RECEIVED ONLY PART OF MY ORDER?

 

Our main goal is to get your orders to you as fast as possible, if that means shipping items out separately that’s what we will do!

 

We have stock located at different warehouses, so instead of shipping your order to one location before shipping it out to you, we speed the process up by shipping it directly to you.


 

WHY HAVE I NOT GOT MY EMAIL CONFIRMATION?



There's a good chance that our email has ended up in your SPAM folder. If not then please email us and we will amend this for you right away.



WHAT ARE THE PAYMENT METHODS AVAILABLE?


We accept all major credit cards. We also accept PayPal and Apple Pay payments as well.



HOW SECURE IS MY PERSONAL INFORMATION?


We use industry-standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run data center.